Majopage creations are mainly made from wood or wood products. Like all-natural products, you will see imperfections due to fibers, grain, and knots. No two items are alike and colours will vary due to the woods & stains used. Due to the rustic nature, you will see nails & screws that are meant to add to the feel of the piece.
Please note - thou wood, cut-out lettering is extremely fragile and requires it to be handled with care.
If you are requiring a smooth product, you are likely looking for a plastic product & recommend a commercial sign company to assist you with your request.
Unless stated, signs do NOT come with hanging hardware or fasteners. Given we are unsure of your installation intentions, we suggest you purchase fasteners that are best suited to the situation. Some signs are quite heavy for simple hooks and do recommend you secure by best means. We are happy to provide suggestions.
How Do I Order?
Majopage is pleased to offer a variety of popular designs which you can order online. However, the majority of the work is custom and we welcome you to contact us with your requests at email@example.com. Please include any photos, colours, and size requests. Price is based on the size and complexity of the piece.
For personalized signage, please include first and last names with date information if it applies. We love doing original things - so please give us your own ideas and we will see what we can come up with.
Please include any special requests for colours. We are limited to the standard colours that the products come in however there are varieties to choose from.
To assure accuracy, you will receive a design drawing from us to show you what your item will look like. Please take the time to review it and assure all information is correct.
All special requests will be handled as such. We will correspond via email & with drawings until you are satisfied with the design. At that time, a quote based on such customization will be given. Once all is accepted & payment is received, only then is the product made.
With all pieces made to order, please allow significant time for us to create. Please contact us for the current studio schedule. The majority of items take approximately 2 - 3 weeks to create and during peak Holiday times can take up to 6 - 8 weeks based on size and complexity. Shipping within Canada normally takes approximately 5-7 days (Holidays do require additional time)
Should you be requiring graphic design services, you will receive JPG proofs during the design process. Once approval & payment has been received, you will receive; in multiple formats, high-resolution files for printing and vector purposes. Should you require a specific format, please let us know.
eGift cards are available for online purchase only through Square. Once purchased, you can print them from your computer or send them via email. Physical hand-written gift certificates can be prepared but need to be first purchased only for tracking purposes.
Payment and Shipping
Payment is due and payable upon ordering, in keeping with our Etsy store. Payment can be done in three ways - EMT, Credit Card via the Square or PayPal. In all cases, your payment is secure by 3rd party affiliates. We do not accept COD payments, in cash or by any means. All payments are done online to assure proper tracking & for your and our protection.
Prices do NOT include shipping. Porch pick-up appointments are arranged at the time of completion and subject to weather conditions.
When selected, parcels are shipped via Canada Post Expedited services and are packaged to assure safe delivery. Depending on location, please allow 2-14 days for your package to arrive. Large custom pieces & international shipment may be subject to duty and additional fees, which are the responsibility of the purchaser. Please do not hesitate to reach out if you have shipping inquiries.
Returns & Refunds Policy
All Sales are Final. If you have ANY questions, please email us PRIOR to your purchase.
We offer plenty of pictures along with the item description so that you will know exactly what you will be receiving. If you have any questions, please ask prior to your purchase.
We will not refund any monies for purchases for customers who have changed their minds or found a less expensive product somewhere else.
If you do not notify us of a specific date you need the item delivered, we will assume it falls under our timeline, which is stated, on your receipt.
Any disputes with an item you receive must be made within 24 hours of receiving your order through the Contact option on this website or via email to firstname.lastname@example.org (do not message through Social media). All other items are reviewed on an individual basis and will be exchanged for credit if found to abide by our shop policies. Custom personalized orders cannot be refunded or exchanged.
We hold no responsibility for items broken or damaged due to the customer's inability to install or hang items properly.
Insurance is included in our shipping quotes and covers lost items only. Canada Post insurance does not offer insurance for broken or damaged items. All items are packaged appropriately for shipping purposes, and extended care is given to assure your item does not break during transport.
If you are returning a non-custom item after communicating and it's agreed upon, you will be responsible for the shipping cost back to us. Item must be returned undamaged, in its original state and packaging. Refunds are only issued after the items are returned & reviewed by the MJPG production team. Please allow additional time for the 3rd payment affiliates to refund your purchase.
We do not accept returns for orders that took longer than expected to arrive. Shipping times are estimated, but not guaranteed. Once we drop it off at the post office, it is out of our hands.
Studio Hours are Monday to Friday, 9 am to 5 pm EST, however, it is not open to the public. Visits & pick-ups are by appointment only. Email inquiries are responded to during select, limited times. Due to the nature of the work, no phones are kept in the shop or studio to assure there are no hazardous distractions. Evening and weekend inquiries are returned as soon as possible. The studio is closed for all Canadian National Holidays. Social media messages are only viewed if time allows.
Please visit our Facebook, Instagram, Twitter sites for up-to-date shop updates.
Thank you for shopping with us!