Majopage creations are mainly made from wood or wood products. Like all natural products, you will see imperfections due to fibres, grain, and knots. No two items are alike and colours will vary due to woods & stains used. Due to the rustic nature, you will see nails & screws that are meant to add to the feel of the piece.
Please note - thou wood, cut out lettering is extremely fragile and requires it to be handled with care.
If you are requiring a smooth product, you are likely looking for a plastic product & recommend a commercial sign company to assist you with your request.
Unless stated, signs do NOT come with hanging hardware or fasteners. Given we are unsure of your installation intentions, we suggest you purchase fasteners that are best suited to situation. Some signs are quite heavy for simple hooks and do recommend you secure by best means. We are happy to provide suggestions.
How Do I Order?
Majopage is pleased to offer a variety of popular designs which you can order online. However, majority of work is custom and we welcome you to contact us with your requests at firstname.lastname@example.org. Please include any photos, colours and size requests. Price is based on size and complexity of the piece.
For personalized signage, please include first and last names with date information if it applies. We love doing original things - so please give us your own ideas and we will see what we can come up with.
Please include any special requests for colours. We are limited to the standard colours that the products come in but there are varieties to choose from.
To assure accuracy, you will receive a design drawing from us to show you what your item will look like. Please take the time to review it and assure all information is correct.
All special requests will be handled as such. We will correspond via email & with drawings until you are satisfied with the design. At that time, a quote based on such customization will be given. Once all is accepted & payment is received, only then is the product made.
With all pieces made to order, please allow significant time for us to create. Please contact us for the current studio schedule. Majority of items take approximately 2 weeks to create but can take up to 4 - 6 weeks based on size and complexity. Shipping within Canada normally takes approximately 5-7 days (Holidays do require additional time)
Should you be requiring graphic design services, you will receive JPG proofs during the design process. Once approval & payment has been received, you will receive; in multiple formats, high resolution files for printing and vector purposes. Should you require a specific format, please let us know.
Payment and Shipping
Payment can be done in three ways - EMT, Credit Card via the Square or PayPal. In all cases, your payment is secure by 3rd party affiliates.
Unless otherwise stated, parcels are shipped via Canada Post Expedited services and are packaged to assure safe delivery. Depending on location, please allow 2-14 days for your package to arrive. International shipment may be subject to duty and additional fees, which are the responsibility of the purchaser.
Returns & Refunds Policy
All Sales are Final. If you have ANY questions, please email us PRIOR to your purchase.
We offer plenty of pictures along with the item description so that you will know exactly what you will be receiving. If you have any questions, please ask prior to your purchase.
We will not refund any monies for purchases for customers who have changed their mind or found a less expensive product somewhere else.
If you do not notify us of a specific date you need the item delivered, we will assume it falls under our timeline, which is stated, on your receipt.
Any disputes with an item you receive must be made within 24 hours of receiving your order. All other items are reviewed on an individual basis, and will be exchanged for a credit, if found to abide by our shop policies. Custom orders cannot be refunded or exchanged.
We hold no responsibility for items broken or damaged due to customer's inability to install or hang item properly.
Insurance is included in our shipping quotes and covers lost items only. Canada Post insurance does not offer insurance for broken or damaged items. All items are packaged appropriately for shipping purposes, and extended care is given to assure your item does not break during transport.
If you are returning a non-custom item, you will be responsible for the shipping cost back to us. Item must be returned undamaged, in it original state and packaging. Refunds are only issued after the items is returned & reviewed by the MJPG production team. Please allow additional time for the 3rd payment affliates to refund your purchase.
We do not accept returns for orders that took longer than expected to arrive. Shipping times are estimated, but not guaranteed. Once we drop it off at the post office, it is out of our hands.
Studio Hours are Monday to Friday, 9am to 5pm EST. Inquiries are responded to during this time. All evening and weekend inquiries are returned as soon as possible. We are closed for all Canadian National Holidays. Please visit our Facebook, Instagram and Twitter sites for up to date shop updates.
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